Service Request Ticket - # 37017

Service Request Information

CONTACT Name Cuthbertson, Laurel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2010 08:57 AM
Department The Research Institute Phone 88789
Location Email cuthberl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081016[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. JCZ6TJ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070326, SPSS-PASW Statistics Base 17.0 and Custom Tables 17.0 from P0071702, CorelDraw 10 from old TRI license, NVivo v9 from P0084786

Wired NIC 00:24:E8:0D:B2:30

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 12, 2010 11:53 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 08, 2010 11:09 AM 
Left VM.
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Brian Berkley Apr 05, 2010 11:55 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 05, 2010 11:55 AM 
emailed her instructions
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Brian Berkley Apr 02, 2010 09:16 AM 
java connector and registry fix
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Teresa Hutchinson Apr 02, 2010 08:57 AM 
Browser: Outlook
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Public
Teresa Hutchinson Apr 02, 2010 08:57 AM 
She has rebooted and it didn't seem to help. When 
use the calendar freezers and can't receive email 
unless she hits the send/receive.
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