Service Request Ticket

Service Request Information

CONTACT	Name	Alexander, Joel	Date	Apr 02, 2010 02:12 PM
	Department	Behavioral Sciences Division	Phone	88355
	Location		Email	alexanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090486 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 13-inch, aluminum #Z0GK
	Serial No.	W894318866H	Location	PDR
	CPU	Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)
	OS	Unknown	Software	Microsoft Office MAC 2008 from P0072655,
	Wired NIC	64:B9:E8:BF:8B:3E
	Wireless NIC	00:26:BB:16:81:07
	Bluetooth NIC	60:FB:42:76:FA:55

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Apr 30, 2010 12:47 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Lance Jewett	Apr 30, 2010 12:47 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Apr 30, 2010 12:47 PM	Called him and he got it figured out.	Add Attachment
Nathan Higginbotham	Apr 26, 2010 02:23 PM	Left another voicemail	Add Attachment
Lance Jewett	Apr 26, 2010 10:01 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Higginbotham	Apr 21, 2010 09:41 AM	left a vm	Add Attachment
Teresa Hutchinson	Apr 20, 2010 02:52 PM	He called back and said that his computer was not set up to print. That he would like help getting this set up so he can print.	Add Attachment
Teresa Hutchinson	Apr 20, 2010 01:21 PM	He called back and said that he is available today, now until 3:20	Add Attachment
Lance Jewett	Apr 20, 2010 12:20 PM	called him twice from 11 and left a vm to call when he is ready	Add Attachment
Lance Jewett	Apr 19, 2010 11:46 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Lance Jewett	Apr 19, 2010 11:46 AM	he is ready tomorrow from 11-1	Add Attachment
Lance Jewett	Apr 19, 2010 10:43 AM	Task reassigned to Lance Jewett.	Add Attachment
Dale Goodell	Apr 06, 2010 04:05 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Apr 02, 2010 02:12 PM	This will be on counter in ITC008 with setup form. He will be moving from PC desktop to Apple laptop, please ask him if he would like to keep his 17inch monitor W#20030923	Add Attachment