Service Request Ticket

Service Request Information

CONTACT	Name	Swain, Yokiko	Date	Apr 02, 2010 04:50 PM
	Department	Multicultural Student Services	Phone	88834
	Location		Email	swainy@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030827 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	g8f0y411	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, Photoshop 7.0 and Pagemaker 7.0 from P0039857 transfered from previous machine 1-2005
	Wired NIC	00:0C:F1:EA:06:3A

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Apr 07, 2010 01:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Apr 07, 2010 01:21 PM	added more RAM	Add Attachment
Joshua Johnson	Apr 06, 2010 03:54 PM	called and was wanting to get an update	Add Attachment
Lance Jewett	Apr 05, 2010 01:19 PM	updating them, going to try and add more RAM. they both have 512	Add Attachment
Lance Jewett	Apr 05, 2010 01:19 PM	Task reassigned to Lance Jewett.	Add Attachment
Cinthya Mendez-Garcia	Apr 02, 2010 04:51 PM	available times: 8am-5pm	Add Attachment
Cinthya Mendez-Garcia	Apr 02, 2010 04:51 PM	email: jarce09@wou.edu	Add Attachment
Cinthya Mendez-Garcia	Apr 02, 2010 04:50 PM	Jose Luis student called about this MSU office computer and the computer in the MSSP lobby area are running very slow. MSU office computer WOU# 20030827 Lobby computer 20020571 says he checked the task manager and says something is always running says it is a big program or something is big is running. says they have tried rebooting but does not work.	Add Attachment