Service Request Ticket - # 37050

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2010 02:31 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20051070[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6400, Duo processor T2400, 2MB Cachem 1,83 GHz, 667 MHz FSB, with 15.4in SXGA+
Serial No. FJB2V91 Location PDR

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Unknown Software no MS Office pkg purchased Install StarOffice 8

Wired NIC 00:15:C5:10:4B:13


Wireless NIC 00:16:CE:45:62:17

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Apr 15, 2010 02:01 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Apr 15, 2010 02:01 PM 
Took the laptop back and she is going to order a
new power cable.
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Jordan Colton Apr 09, 2010 02:19 PM 
power cable is bad. plugged in a different cable
and it charges just fine. the one works, but you
have to twist the cable just right.
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Lance Jewett Apr 08, 2010 10:50 AM 
Task reassigned to Jordan Colton.
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Teresa Hutchinson Apr 08, 2010 08:59 AM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Apr 08, 2010 08:59 AM 
****This is an email****

Hi Teresa,

Wow you guys must be really busy. AHHH

Angie
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Teresa Hutchinson Apr 08, 2010 08:30 AM 
****This is an outgoing email****
Hi Angie,

We were just checking in with you regarding a 
service request that we have for you (#37050)

Computer will not charge 

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Joshua Johnson Apr 05, 2010 02:31 PM 
****This is an email****
Greetings,

 

This laptop gets checked out to students all the
time. It won’t charge. Weird I think this is a
fairly new power cord. So not sure what is wrong.
I have taken it out of service and it is at my
desk. Thanks!

 

Angie Barry

Office Coordinator

Werner University Center

503.838.8064 phone

503.838.8427 fax
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