Service Request Ticket - # 37053

Service Request Information

CONTACT Name Stonecipher, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2010 04:40 PM
Department Graduate Studies Phone 88366
Location Email stonecl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080299[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag Description iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
Serial No. W8830146ZE3 Location Going to PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand), MS Office 2008 for MAC from P0067422 and Deltagraph from P0066789

Wired NIC 00:22:41:20:FA:C5


Wireless NIC 00:21:E9:E3:38:E2


Bluetooth NIC 00:21:E9:D5:68:CA

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 12, 2010 02:01 PM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Apr 12, 2010 02:01 PM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Apr 12, 2010 02:01 PM 
Recovered iPhoto from recycle bin, and fixed the
mouse.
 Add Attachment
Katie Halvorson Apr 12, 2010 11:18 AM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Katie Halvorson Apr 12, 2010 11:18 AM 
She didn't want it gone, she was having problems
with is popping up. iPhoto wasn't suppose to be
taken off.  iMovie was suppose to be fixed so that
is didn't pop up anymore, was popping up randomly.

Her mouse still doesn't allow her to scroll down
with the scrolling ball on her Mac.

WOU# 20080299[Edit Inv]

wants her iPhoto to be replaced and wants to know
where her pictures are.
 Add Attachment
Nathan Higginbotham Apr 12, 2010 10:11 AM 
Task reassigned to Nathan Higginbotham.
 Add Attachment
Nathan Higginbotham Apr 12, 2010 10:11 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Nathan Higginbotham Apr 12, 2010 10:11 AM 
removed iphoto. should not give her any issues.
 Add Attachment
Teresa Hutchinson Apr 08, 2010 08:30 AM 
****This is an outgoing email****
Hi Linda,

We were just checking in with you regarding a 
service request that we have for you (#37053)

The iphoto software keeps popping up 

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
 Add Attachment
Public
Joshua Johnson Apr 05, 2010 04:40 PM 
the I-photo software keeps opening on its own. She
would like someone to take the software off or
make it stay closed. the scroll-er ball on the
mouse is also broken, it will make the page go up
but it will not go down, she would like to have
this looked at also. 

stonecl@wou.edu
88366
 Add Attachment