Service Request Ticket - # 37057

Service Request Information

CONTACT Name Hall, Sharon D.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2010 05:18 PM
Department Health & Exercise Science Phone 88908
Location Email halls@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090836[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP OfficeJet Pro 8000 Printer #CB092A#B1H
Serial No. MY9B7240930514 Location PDR

Model CB092A Hostname
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in Ink/Toner Refill

Wired NIC 18:A9:05:7B:44:25

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jun 25, 2010 11:28 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jun 25, 2010 11:28 AM 
Installed his printer on the pc. He will need to
install it on his mac.
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Nathan Higginbotham Jun 22, 2010 11:13 AM 
****This is an email****

Hello Brian,

I am emailing you about your task of your printer.
We finally got the printer working but need to
reinstall your drivers for you mac. Sophos was
blocking specific driver functions to it would not
actually install what was needed to run. please
call us at 88925 on campus.

Nathan Higginbotham- UCS Tech
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Adam Wehner Jun 15, 2010 11:26 AM 
Task reassigned to Nathan Higginbotham.
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Teresa Hutchinson May 21, 2010 09:22 AM 
****This is an email****

Teresa,

Brian Caster says that the printer wouldn't work
so they took it back to the office, so no it is
not completed.

Thanks.

Sharon
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Teresa Hutchinson May 21, 2010 08:18 AM 
****This is an outgoing email****
Hi Sharon,

We were just checking in with you regarding a
service request that we have for you. (#37057)

SETUP and Deliver new HPOfficeJet 8000 - B. Caster
NPE219 order#3142

Thanks for your patience and we will help with
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Nathan Higginbotham May 17, 2010 02:56 PM 
Task reassigned to Adam Wehner.
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Nathan Higginbotham May 17, 2010 02:15 PM 
The printer will not work. Have to bring it back.
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Nathan Higginbotham May 17, 2010 10:47 AM 
installed office 2008 and installing the new
printer on his mac
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Nathan Higginbotham May 17, 2010 09:53 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham May 17, 2010 09:53 AM 
going to his office before 11. I am also checking
he wanted office 2008 installed on his mac.
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Todor Todorov May 13, 2010 12:43 PM 
Task reassigned to New Equip. Setup.
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Todor Todorov May 13, 2010 12:43 PM 
Task reassigned to UCS Tech.
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Todor Todorov May 13, 2010 12:43 PM 
The printer is installed on his PC but he also has
a Mac laptop that he want the printer connected
to. He'll be available on Monday for the Mac
driver installation.
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Katie Halvorson May 12, 2010 09:20 AM 
Caster called today and said he will be available
tomorrow morning.  9am is preferred

8-8364- replying to Lance's message
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Kevin Elmore Apr 30, 2010 03:28 PM 
Robert Hautala called back for Todor and I believe
he was referring to this task.  He said his office
is in NPE 007B and he's ready for the printer
setup.  He said to be sure and let you know that
he has a MacBook in case that requires anything
special.  His hours that he's available next week
are:  Monday after noon.  Tuesday after 2:00 p.m.
 Wednesday noon to 3:00.  Thursday afternoon.
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Todor Todorov Apr 29, 2010 03:11 PM 
Task reassigned to Todor Todorov.
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Todor Todorov Apr 29, 2010 03:11 PM 
Jeff Armstrong's printer has been delivered and set up
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Todor Todorov Apr 27, 2010 11:34 AM 
****This is an email****
The tech can come anytime.  I teach MW 10-2 and
TTH 2-4.  Since it
shouldn't take long to install, I can certainly
get out of the way
when he/she comes.

Thanks.

Jeff
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Todor Todorov Apr 27, 2010 10:35 AM 
****This is an email****
Hello, this is Todor from University Computing
Services at WOU.
We have a new HPOfficeJet 8000 printer that is
ready to be delivered to your office.
Please call us back or reply to this email with
available days and times when a tech can come and
set up the printers.

Thank you and have a great day!

Todor
UCS Student Tech
Phone: ext. 8-8925
E-mail: ttodorov05@wou.edu
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Todor Todorov Apr 13, 2010 03:19 PM 
Printer 2009083 (Marita Cardinal) has been
delivered and installed.
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Todor Todorov Apr 13, 2010 03:17 PM 
the cartridges have been calibrated. the printers
just need to be delivered and the drivers installed.
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Dale Goodell Apr 06, 2010 04:06 PM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Apr 05, 2010 05:18 PM 
I have three printers for NPE staff ready to go 
in fee payment with their USB cables and 
accessories:
Armstrong NPE203 W#20090836[Edit Inv] 
Cardinal NPE218 W#20090837[Edit Inv]
B. Caster NPE219 W#20090838[Edit Inv]
I put Sharon as a contact for all the HPE 
printers but you can contact the individual staff 
to arrange delivery as well
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