Service Request Ticket

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Service Request Information

CONTACT	Name	Hall, Sharon D.	Date	Apr 05, 2010 05:29 PM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	halls@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090839 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	My9C1230pc0514	Location	PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	18:A9:05:7C:75:27

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	May 19, 2010 10:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	May 19, 2010 10:03 AM	delivered the printer in his office and is tested working properly.	Add Attachment
Nathan Higginbotham	May 17, 2010 10:02 AM	Priority changed from (4) Moderate Priority to (2) High Priority.	Add Attachment
Nathan Higginbotham	May 17, 2010 10:02 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	May 17, 2010 10:02 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	May 17, 2010 10:02 AM	I will deliver this on wed at 9:30	Add Attachment
Todor Todorov	May 17, 2010 09:10 AM	Task reassigned to New Equip. Setup.	Add Attachment
Todor Todorov	May 14, 2010 12:05 PM	Kathy Farrell's printer and new computer are all set-up	Add Attachment
Katie Halvorson	May 12, 2010 09:01 AM	He is returning the phone call from Lance. Today available except from 12-1pm	Add Attachment
Katie Halvorson	May 10, 2010 11:33 AM	he insisted on calling the techs line and wants this fixed now because he is unsure when he will be in and out of his office and doesn't want to miss the phone call	Add Attachment
Katie Halvorson	May 10, 2010 08:27 AM	8-8262 Robert Hatuala-npe207B Called today and wants his printer set up. Available anytime today before 3pm.	Add Attachment
Todor Todorov	May 06, 2010 10:23 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	May 06, 2010 10:23 AM	Robert Hautala called back for Todor and I believe he was referring to this task. He said his office is in NPE 007B and he's ready for the printer setup. He said to be sure and let you know that he has a MacBook in case that requires anything special. His hours that he's available next week are: Monday after noon. Tuesday after 2:00 p.m. Wednesday noon to 3:00. Thursday afternoon.	Add Attachment
Todor Todorov	Apr 29, 2010 03:13 PM	Daramola's printer is delivered and set up	Add Attachment
Todor Todorov	Apr 29, 2010 03:12 PM	Kathy Ferrell's printer has been delivered but the driver has not been installed (it gave an error)	Add Attachment
Todor Todorov	Apr 29, 2010 10:31 AM	**This is an email** The best time would be during my office hours Tuesdays and Thursdays from 12 -2 pm. I teach on MW from 10-2pm and T from 12-2, and I am usually in my office everyday except Friday at about 8:30am, so I will be available at that time as well. Dr. Daramola	Add Attachment
Todor Todorov	Apr 27, 2010 03:44 PM	**This is an email** Wednesday or Friday from 11 - 12a. Thursday from 2-3p. Kathy Farrell	Add Attachment
Todor Todorov	Apr 27, 2010 10:35 AM	**This is an email** Hello, this is Todor from University Computing Services at WOU. We have a new HPOfficeJet 8000 printer that is ready to be delivered to your office. Please call us back or reply to this email with available days and times when a tech can come and set up the printers. Thank you and have a great day! Todor UCS Student Tech Phone: ext. 8-8925 E-mail: ttodorov05@wou.edu	Add Attachment
Todor Todorov	Apr 13, 2010 03:17 PM	the cartridges have been calibrated. the printers just need to be delivered and the drivers installed.	Add Attachment
Dale Goodell	Apr 06, 2010 04:06 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Apr 05, 2010 05:29 PM	I have three printers for NPE staff ready to go in fee payment with their USB cables and accessories: Daramola NPE204 W#20090839 K. Farrell NPE207A W#20090840 B. Hatuala NPE207B W#20090841 MAC user I put Sharon as a contact for all the HPE printers but you can contact the individual staff to arrange delivery as well	Add Attachment