Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Apr 06, 2010 09:01 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090262 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	D28H7K1	Description	Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
	Serial No.	d28h7k1	Location	PDR
	CPU	Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache
	OS	Unknown	Software	Microsoft Office Pro Plus 2007 license from P0071641
	Wired NIC	00:22:19:FA:DB:C4
	Wireless NIC	00:24:2C:5B:59:B8
	Bluetooth NIC	00:25:56:D3:B4:E9

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	May 14, 2010 09:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	May 14, 2010 09:13 AM	This has been replaced.	Add Attachment
Brian Berkley	Apr 14, 2010 02:44 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Apr 14, 2010 12:04 PM	**This is an email** Hi Teresa, If you didn't know, it was picked up last week by a UCS person. I just figured that if it doesn't really work that it would be under warranty. Thanks! Lori P	Add Attachment
Teresa Hutchinson	Apr 14, 2010 09:49 AM	**This is an outgoing email** Hi Lori, We were just checking in with you regarding a service request that we have for you (#37063) Charger that does not work Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Gabriel Thrash	Apr 08, 2010 12:20 PM	The charger in in the office. Tested it and it doesn't work.	Add Attachment
Casey Sonflieth	Apr 06, 2010 09:01 AM	the power pack for a laptop does not work. she said that the power supply does not light up green when plugged in and there are no cuts in the cords that she sees. Phone: 8-8881	Add Attachment