Service Request Ticket - # 37067

Service Request Information

CONTACT Name Johnson, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2010 09:26 AM
Department College of Education Phone 88235
Location Email johnsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070541[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. 529l5f1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003, Filemaker Pro v9 from P0066371

Wired NIC 00:1A:A0:74:E4:12

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 09, 2010 10:24 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Brian Berkley Apr 09, 2010 10:24 AM 
Brian, it worked just fine....I'll keep these
instructions for the future.

You can close the service request.

Thanks,
Karen
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Brian Berkley Apr 08, 2010 05:19 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 08, 2010 05:19 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Apr 08, 2010 05:19 PM 
Karen,

Go to Start, Control Panel and select Internet
Options.

Click the Advanced Tab, and at the bottom where it
says "reset Internet Explorer settings" click reset.

After its done, go to Start, Run and type:
\\mash.wou.edu\netlogon\homepage.vbs

Click OK.

You will get a security warning asking if you want
to open that file, click Open.

Then launch IE, and it should work normally.

Please call me if it does not.

Thanks,
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Teresa Hutchinson Apr 06, 2010 09:26 AM 
Karen also said if she's not there Jenny Lacey 
can help.
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Teresa Hutchinson Apr 06, 2010 09:26 AM 
Karen called to say when she opens Internet 
Explorer it freezes the machine and will not 
load.  (It does it for me too, if that helps!)
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