Service Request Ticket - # 37069

Service Request Information

CONTACT Name Lowery, Judith   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2010 10:46 AM
Department College of Education Phone 88143
Location Email loweryj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031199[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Power MAC G5 1.6GHz
Serial No. G84224URNV9 Location PDR

CPU G5 1.6GHz


OS Unknown Software

Wired NIC 00:0A:95:C1:38:A4

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Apr 09, 2010 01:08 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Apr 09, 2010 01:08 PM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Apr 06, 2010 06:12 PM 
Okay so now there is W#20090542[Edit Inv] cpu and W#20090620[Edit Inv] monitor 
on counter in ITC008 with GFA setup form
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Tricia Flaherty Apr 06, 2010 05:35 PM 
SCRATCH THAT I Brian mentioned she wanted a PC and I see that 
now in the task I will get a PC desktop ready
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Tricia Flaherty Apr 06, 2010 05:24 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Apr 06, 2010 05:24 PM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Apr 06, 2010 05:24 PM 
This a priority 2 due to the fact she cannot access email at all
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Tricia Flaherty Apr 06, 2010 05:23 PM 
I have a imac desktop to go out to replace her station
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Casey Sonflieth Apr 06, 2010 11:50 AM 
her password and username does not work with hers
for the admin. so it will need an admin to be able
to run the software update.
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Casey Sonflieth Apr 06, 2010 11:28 AM 
it says that it requires an admin password to be
able to run the software update.
 she is trying to open the email on the safari
password too.
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Brian Berkley Apr 06, 2010 11:09 AM 
Task reassigned to Tricia Flaherty.
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Brian Berkley Apr 06, 2010 11:09 AM 
Mac OSX 10.3.9

cannot run latest web browsers in order to access mail

where does she stand on the list for a replacement?

She would rather have a PC than a Mac if possible.
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Casey Sonflieth Apr 06, 2010 10:48 AM 
She said she is available today from 1:00 to 2:00
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Casey Sonflieth Apr 06, 2010 10:46 AM 
Error Message: Just loading - java logo
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Public
Casey Sonflieth Apr 06, 2010 10:46 AM 
Browser: Web mail - Kittyhawk
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Public
Casey Sonflieth Apr 06, 2010 10:46 AM 
Web mail will not load on her machine.  Will load
at home and other computers just not the one in
her office.
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