Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Karen	Date	Apr 06, 2010 01:41 PM
	Department	Natural Science Division	Phone	88265
	Location		Email	brownk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080257 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 6M, VT 1333 FSB
	Serial No.	4R935H1	Location	PDR
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro, Office Pro Plus 2007 from P00P0067394
	Wired NIC	00:21:70:2C:61:3C

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	May 14, 2010 09:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	May 14, 2010 09:18 AM	The RAM was replaced in the computer and it was taken back to the lab.	Add Attachment
Brian Berkley	Apr 14, 2010 02:45 PM	Task reassigned to Adam Wehner.	Add Attachment
Brian Berkley	Apr 14, 2010 02:45 PM	replacement RAM is in, Adam should ahve it	Add Attachment
Gabriel Thrash	Apr 07, 2010 12:39 PM	Went over and checked the computer that supposedly wasn't working and it was shut off. The dvi cable was stretched so far it was being pulled out of the port. Turned the computer on and everything worked fine.	Add Attachment
Teresa Hutchinson	Apr 06, 2010 03:10 PM	Also, just in case it helps, I believe it's a thin client.	Add Attachment
Teresa Hutchinson	Apr 06, 2010 01:41 PM	She said one computer is missing from the room and another one, which is in the back row, 2008025, is not working correctly. It's showing that it's turned on, the monitor is on but they are not able to get it to start up or see anything on the screen.	Add Attachment