Service Request Ticket

Service Request Information

CONTACT	Name	Anderson, Brett	Date	Apr 06, 2010 01:46 PM
	Department	Creative Arts/Art	Phone	88340
	Location		Email	andersob@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080303 (opens in a new window)	Bldg/Room	CH 109
	Service Tag		Description	iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
	Serial No.	SW883015DZE3	Location	Ian Factor
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand), MS Office 2008 for MAC from P0067422, transfered from W#20031411 Adobe CS3 Web Premium MAC from P0063081
	Wired NIC	00:22:41:23:7F:32
	Wireless NIC	00:21:E9:E3:5E:2B
	Bluetooth NIC	00:21:E9:D5:67:5F

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Apr 07, 2010 10:57 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Apr 07, 2010 10:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Apr 07, 2010 10:57 AM	Gave him admin rights. Now he can update his mac.	Add Attachment
Brian Berkley	Apr 06, 2010 03:33 PM	Brett, Admin rights would need us to physically access the computer to grant you admin rights to it. Windows machines are manageable remotely. Please let us know when you are available. Thanks,	Add Attachment
Teresa Hutchinson	Apr 06, 2010 01:48 PM	He said email works great to as a contact since he's hard to reach sometimes.	Add Attachment
Teresa Hutchinson	Apr 06, 2010 01:46 PM	Phone: 88628 is the best phone to contact.	Add Attachment
Teresa Hutchinson	Apr 06, 2010 01:46 PM	Needs to download Adobe Flashplayer and needs Admin rights.	Add Attachment