Service Request Ticket - # 37115

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2010 08:17 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040562[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. 227sk61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950, DreamWeaver MX 2004 from P0052818

Wired NIC 00:11:43:B2:55:19

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 08, 2010 05:15 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 08, 2010 05:15 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Brian Berkley Apr 08, 2010 05:15 PM 
remapped my documents, installed Sophos, ran
ccleaner, did windows updates, purged old profiles
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Brian Berkley Apr 08, 2010 12:14 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Apr 08, 2010 12:14 PM 
Nicole,

Go to Start, Run and type: gpupdate /force

Log out or reboot as directed.

Let me know if your drives return.

Alternatively, you can go to Start, Run and type:

net use H: \\homen\mydocuments

Click OK.

net use P: \\homen\public_html

Click OK

net use K: \\class\class

Click OK

net use J: \\share\share1

Do you get an Abby's House I: drive?
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Teresa Hutchinson Apr 08, 2010 08:18 AM 
Login:  nbranam08
V00219666
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Teresa Hutchinson Apr 08, 2010 08:17 AM 
Missing all drives/files from her computer, can 
only see her pictures.

Phone:  88219
Hours available:  today until 10:00 and then in 
and out the rest of the day.
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