Service Request Ticket

Service Request Information

CONTACT	Name	Hendrickson, Dorothy	Date	Apr 08, 2010 08:24 AM
	Department	Registrar’s Office	Phone	88932
	Location		Email	hendrid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080477 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	8BJNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:E6:B6

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 08, 2010 10:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Apr 08, 2010 10:24 AM	Log out and log back in and it will go away. I did a global search and replace in all the login scripts to replace radar with bart (printers), and the EDI drive mapping is \\radar\edi (which doesn't exist on bart).	Add Attachment
Brian Berkley	Apr 08, 2010 09:10 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 08, 2010 09:10 AM	**This is an email** Dorothy, I need the exact error message you are getting with the Windows Script Host error message. Thanks,	Add Attachment
Casey Sonflieth	Apr 08, 2010 08:24 AM	every day this week she noticed a message that would pop up when she logs onto the network. the message says windows script host. that is the title of the message box. she said it doesnt keep her from logging on and doing her work, but she does not know what to do about that message box. Login: hendrid Phone: 8-8932	Add Attachment