Service Request Ticket

Service Request Information

CONTACT	Name	Nelson, Andrea	Date	Apr 08, 2010 12:27 PM
	Department	Student Success & Advising Office	Phone	88866
	Location		Email	nelsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060261 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	73L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051
	Wired NIC	00:13:72:A6:59:BE

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Apr 12, 2010 12:13 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Apr 12, 2010 12:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Witt	Apr 12, 2010 12:13 PM	**This is an email** Hi Brian, Thank you for getting back to me. The calendar issue was resolved. Andrea	Add Attachment
Brian Witt	Apr 12, 2010 10:46 AM	Andrea, Are you still having calendar problems? Let me know what is going on, specifically, and I will get things taken care of. Thanks, Brian Unix SysAdmin	Add Attachment
Brian Berkley	Apr 08, 2010 12:29 PM	Andrea, Are you using webmail or Thunderbird or Outlook? Does the calendar show up in Webmail? Did Osvaldo unshare it to you?	Add Attachment
Brian Berkley	Apr 08, 2010 12:28 PM	Task reassigned to Network Support.	Add Attachment
Casey Sonflieth	Apr 08, 2010 12:27 PM	Had a calendar problem. Does show up in address book but not in her calendar. Just happened today. That she is not able to see his calendar. Login is: nelsona Can't see the calendar for Osvalda Avila. Logged out and logged back in, still no calendar access.	Add Attachment