Service Request Ticket - # 37132

Service Request Information

CONTACT Name Hill, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2010 12:58 PM
Department College of Liberal Arts and Sciences Phone 88271
Location Email hillk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070565[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. 7z8l5f1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003,Adobe Acrobat Pro v9 from P0076330

Wired NIC 00:1A:A0:7B:91:07

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 08, 2010 04:01 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 08, 2010 04:01 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 08, 2010 04:01 PM 
reset IE settings, installed adobe reader 9.3.1
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Joshua Johnson Apr 08, 2010 01:03 PM 
she is able to send an email she just can not reply.
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Joshua Johnson Apr 08, 2010 01:00 PM 
killk@wou.edu
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Joshua Johnson Apr 08, 2010 12:58 PM 
Error Message: she is getting a IE non response error
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Public
Joshua Johnson Apr 08, 2010 12:58 PM 
Browser: IE with webmail
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Public
Joshua Johnson Apr 08, 2010 12:58 PM 
keeps getting IE non response error. she is also
not able to send or reply to and email. she has
rebooted her computer and the problem is still
happening.

kathy hill
88226
hilll@wou.ed
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