Service Request Ticket - # 37134

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2010 02:35 PM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090863[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, 3.06GHz Intel Core2Duo#MB8950LL/A
Serial No. W8011NPW5PC Location PDR

CPU Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)


OS Unknown Software Microsoft Office for Mac 2008 from P0074352, Adobe Design Prem CS4 MAC from P0074772

Wired NIC 34:15:9E:23:98:3C


Wireless NIC 7C:6D:62:77:10:04


Bluetooth NIC 7C:6D:62:95:1E:37


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Apr 21, 2010 01:17 PM
Status changed from (1) Pending to (5) Completed
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Lance Jewett Apr 20, 2010 12:20 PM
called but no answer
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Lance Jewett Apr 14, 2010 11:48 AM
Gabe and I delivered the Imacs. We left the old
machines in the office until they call for us to
come and pick it up.
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Lance Jewett Apr 14, 2010 11:45 AM
Task reassigned to Lance Jewett.
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Katie Halvorson Apr 14, 2010 10:46 AM
He called and wants to know when Mac software
installed for Western Oregon Journal.

Needs to be installed on 4 different computer, in
the same room.  Wants to know when the computers
will be up and running.

He has meetings today (4/14) at 1130-1230
and then another meeting from 4-530ish

Also, meeting tomorrow 1-2pm and another 3-515pm

Otherwise he can be reached in his office and
phone 8-9697
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Tricia Flaherty Apr 14, 2010 10:16 AM
Can you Please contact Shelby Case and Clarke
Leland about when The computers vcan be delivered
and setup in the next two days.
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Tricia Flaherty Apr 14, 2010 10:15 AM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Apr 14, 2010 10:14 AM
****This is an email****
Good morning Clarke:

Yes, I'll forward your e-mail to Tricia Flaherty
and see when the computers might be installed this
week. Also, we probably should keep the old
computers here for a week once the new ones are
installed, just in case something didn't get
transferred over.

Thanks,
Shelby
On 04/14/10, Clarke Leland
 wrote:
> Hey Shelby,
> Could you email Computing Services today about
when in the next two days the computers are gong
to be installed? It would beneficial if I could be
there as soon as they have them up and running as
there are several things we need to do in order
for our first production with the new computers to
go as smoothly as possible next week. If they
aren't able to give us a specific time, please
give me a call on my cell phone (971-218-6876)
when they do bring them in.
> Thank you,
>
> Clarke 
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Todor Todorov Apr 13, 2010 03:13 PM
Task reassigned to UCS Tech.
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Todor Todorov Apr 13, 2010 03:13 PM
These Macs are ready for delivery (I installed
CS4, updated MS Office 2008, Sophos, did the
System Updates, and set-up the default profile).

Printers will need to be added when they are deployed.
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Tricia Flaherty Apr 13, 2010 10:03 AM
Task reassigned to Todor Todorov.
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Tricia Flaherty Apr 12, 2010 05:13 PM
So Software has been approved and order placed: 
we need to add Adobe Design Premium CS4 for MAC 
to these for station.  They would like to get 
these stations This week so Please schedule some 
time on Wed or Thursday to get these delivered
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Tricia Flaherty Apr 08, 2010 03:48 PM
W#20090863[Edit Inv] - managing Editor replaces #W#20040093[Edit Inv]
W#20090684[Edit Inv] - page editor 1 replaces W#20040099[Edit Inv]
W#20090865[Edit Inv] - page editor 2 replaces W#20050239[Edit Inv]
W#20090866[Edit Inv] - page editor 3 replaces W#20050230[Edit Inv]
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Tricia Flaherty Apr 08, 2010 03:12 PM
They are in production weekly on the Journal so
they want the machines to only be setup on a
Wednesday or Thursday
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Tricia Flaherty Apr 08, 2010 02:35 PM
These are on counter in front of my desk, I have
an email out to Shelby Case and Erin Huggins to
determine the software that they would like to get
loaded on these machines  
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