Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Apr 09, 2010 09:35 AM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050319 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	406R981	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from TRI Site License
	Wired NIC	00:12:3F:97:18:B4

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Apr 15, 2010 11:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Apr 15, 2010 11:40 AM	It had a small hum sound this morning and she was worried it was getting too hot. Checked it and it was not above normal.	Add Attachment
Casey Sonflieth	Apr 15, 2010 08:46 AM	she called in again saying that it is really hot and that she doesnt know what to do. she was told that it may be hot but she is just wondering if someone can come by again and look at it. Phone: 8-8809	Add Attachment
Casey Sonflieth	Apr 15, 2010 08:45 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lance Jewett	Apr 09, 2010 02:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Apr 09, 2010 02:18 PM	Her HD completely died, replaced the HD and reimaged and returned it back to her.	Add Attachment
Gabriel Thrash	Apr 09, 2010 11:03 AM	Task reassigned to Lance Jewett.	Add Attachment
Casey Sonflieth	Apr 09, 2010 09:35 AM	her screen black and says no boot device available. and under it it says strike F1 to reboot, F2 for setup utility. she pushed F1 and it didnt work at all. and she did F2 next and it took her to a bright blue screen. she has been out of the office, but she said that someone saw her screen like this a couple days ago. she said this needs to be done ASAP because there are three grants she is working on today that need to get put out. Phone:8-8808 Login: gansonn	Add Attachment