Service Request Ticket - # 37148

Service Request Information

CONTACT Name Yahnke, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 09, 2010 12:04 PM
Department Human Resources Phone 88459
Location Email yahnkee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090536[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 727TFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, Adobe Acrobat Pro v9 from P0076330 transferred to Yhankee W#20130908

Wired NIC 00:26:B9:73:D8:63


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Kevin Elmore Apr 09, 2010 03:28 PM
a test email came from his account via thunderbird
and got my reply.
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Kevin Elmore Apr 09, 2010 03:27 PM
When trying to send email via Thunderbird, he gets
an authentication error.  Had him change the
outgoing email server to "outgoing.wou.edu"
instead of yankee...yada yada.  He is still
getting authentication error "unable to
authenticate to smtp server because you have
username and password checked."
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Brian Berkley Apr 09, 2010 03:10 PM
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 09, 2010 12:07 PM
Task reassigned to Brian Berkley.
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Brian Berkley Apr 09, 2010 12:07 PM
going to install Thunderbird for him
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Casey Sonflieth Apr 09, 2010 12:04 PM
he is trying to use microsoft outlook. he said
that it closes sometimes when he is working on it
and it says out of memory or system resources,
close some windows or programs and try again. 

Login: yahnke
Phone: 8-8459
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