Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Apr 13, 2010 08:42 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070137 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	G4GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:01:8C

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 14, 2010 02:43 PM	Lori, I renamed his profile, please let me know if he has further problems. His old profile is in c:\documents and settings\OLD-DONT-USE-rwinship06.OLD-DONT-USE if he had something in the desktop folder.	Add Attachment
Brian Berkley	Apr 14, 2010 02:41 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 14, 2010 02:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Apr 14, 2010 02:41 PM	HL70137RESERVES Renamed profile.	Add Attachment
Brian Berkley	Apr 13, 2010 09:31 AM	The easiest way to resolve it is rename or delete his profile. We need the WOU # of the computer, or its name to do so remotely.	Add Attachment
Casey Sonflieth	Apr 13, 2010 08:42 AM	**This is an email** Hello, One of my student employees, Ryan Winship rwinship06, is having some computer issues at work with his profile. If another student employee is logged into the same staff machine they do not have the same problems so we think it is profile specific to him. Because he is in the ed program and in the schools during the day, he works on Monday & Tuesday evenings from 5-9pm at the checkout desk in the library. Is there any way that someone could come during that time and see if they could figure out the problem? Thanks. -- Lori Pagel 503 838-8881 Circulation Assistant Hamersly Library Western Oregon University 345 N Monmouth Monmouth OR 97361	Add Attachment