Service Request Ticket - # 37178

Service Request Ticket - # 37178

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Service Request Information

CONTACT	Name	Kunze, Linda	Date	Apr 13, 2010 09:23 AM
	Department	Behavioral Sciences Division	Phone	88344
	Location		Email	kunzel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070851 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	8PWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7A:3F:30

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jan 05, 2011 02:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jan 05, 2011 02:23 PM	The computer is fine and seeing all of the printers.	Add Attachment
Adam Wehner	Oct 19, 2010 10:01 AM	Phsycology office is closed for the day. I will check back tomorrow.	Add Attachment
Teresa Hutchinson	Oct 18, 2010 09:19 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Oct 11, 2010 02:58 PM	**This is an email** Yes, if someone would take a look at this, that would be great! thank	Add Attachment
Teresa Hutchinson	Oct 11, 2010 02:48 PM	**This is an outgoing email** Hi Linda, We were just following up with you regarding another service request that we have for you. (#37178) Description: A computer is not reading printers. We were wondering if there were some dates/times that we could note on the ticket for a technician to stop by and help with this. Then we will be by asap to help with this. :) Thanks, Teresa Hutchinson	Add Attachment Public
Adam Wehner	Sep 28, 2010 12:59 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Sep 28, 2010 12:58 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Adam Wehner	Sep 28, 2010 12:58 PM	Called and left Linda a VM to call me back with a time that I would be able to work on this.	Add Attachment
Adam Wehner	Aug 09, 2010 12:24 PM	Status changed from (2) Scheduled to (4) On Hold	Add Attachment
Adam Wehner	Aug 09, 2010 12:24 PM	I have been working on this with Linda. It is a special computer.	Add Attachment
Adam Wehner	Apr 21, 2010 03:23 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Adam Wehner	Apr 21, 2010 03:22 PM	Will meet with them tomorrow the 22nd to look at the computer at 12:00	Add Attachment
Brian Berkley	Apr 13, 2010 09:39 AM	Task reassigned to Adam Wehner.	Add Attachment
Casey Sonflieth	Apr 13, 2010 09:23 AM	she said that one of the department computers in the research lab in TODD 310 is not reading any printers in the computer lab down the hall in room 316. Phone: 8-8344	Add Attachment