Service Request Ticket - # 37181

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 13, 2010 10:32 AM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070114[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 26GBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2003 from student licenses

Wired NIC 00:1A:A0:53:00:B1

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Apr 13, 2010 11:41 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Apr 13, 2010 11:41 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Apr 13, 2010 11:41 AM 
deleted the profiles and started delprof again.
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Casey Sonflieth Apr 13, 2010 10:32 AM 
the computer is in the reference area
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Casey Sonflieth Apr 13, 2010 10:32 AM 
She said there is a PC that is not loading profiles
when someone tries to log into the computer it
shows a message saying that it can not load their
profile. she said it takes about 4 seconds before
the message pops up.

three different people have tried it so far. and
she has tried it herself too.
Phone:8-9493
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