Service Request Ticket - # 37189

Service Request Information

CONTACT Name Attendant, Main Computer Lab   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 14, 2010 09:55 AM
Department University Computing Solutions Phone 88069
Location Email computerlabs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060674[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac Mini, 1.66GHz Intel Core Duo #Z0DM
Serial No. G87194EHW0C Location PDR 2023 Giveaway

CPU GMA 4500MHD integated


OS Unknown Software Microsoft Offce Pro Plus 2007 from P00

Wired NIC 00:16:CB:A9:79:D6


Wireless NIC 00:17:F2:53:92:E5


Bluetooth NIC 00:17:F2:BB:01:A2

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Richard Kavanagh student May 13, 2010 08:14 AM 
Task reassigned to Self Resolved.
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Richard Kavanagh student May 13, 2010 08:14 AM 
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student May 13, 2010 08:14 AM 
I'm combining this w/ another task on Mod 104
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Lance Jewett Apr 20, 2010 12:32 PM 
Task reassigned to Richard Kavanagh.
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Brian Berkley Apr 14, 2010 02:45 PM 
Task reassigned to Lance Jewett.
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Kevin Elmore Apr 14, 2010 09:55 AM 
20060674[Edit Inv] Won't get past the "Start Windows
Normally" page, even after hitting Enter on that
option.

20060653[Edit Inv] Gets to the blue screen that comes up
right before the desktop but hangs there with the
mouse showing.  

These computers are adjacent and are located below
the clock and just to the left.
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