Service Request Ticket - # 37208

Service Request Information

CONTACT Name McLean, Cathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2010 07:56 AM
Department Creative Arts/Art Phone 88340
Location Email mcleanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040556[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5 20 in 1.8GHz Superdrive #Z095
Serial No. W8503014PNZ Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office 2004 Pro from P0050866

Wired NIC 00:11:24:70:16:DA

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Apr 16, 2010 03:46 PM 
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Apr 16, 2010 09:17 AM 
She is connected to the printer and seems a little happier.
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Richard Kavanagh student Apr 16, 2010 08:31 AM 
Task reassigned to Richard Kavanagh.
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Casey Sonflieth Apr 16, 2010 08:20 AM 
She was told that the printer would be set up
yesterday so she could come into work today and be
able to print. but it is still not hooked up to
the printer.

Printer: Hanzel
in the Art office.

P.S. she is very frustrated that this isnt done.
so be warned that when you get over there that she
wont be in a good mood.
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Casey Sonflieth Apr 16, 2010 08:18 AM 
Status changed from (5) Completed to (1) Pending
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Lance Jewett Apr 15, 2010 01:29 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Apr 15, 2010 01:29 PM 
setup and delivered
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Gabriel Thrash Apr 15, 2010 01:01 PM 
Task reassigned to Lance Jewett.
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Tricia Flaherty Apr 15, 2010 12:10 PM 
Task reassigned to UCS Tech.
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Tricia Flaherty Apr 15, 2010 12:10 PM 
I have a new iMac ready to go W#20090791[Edit Inv] with GFA
Setup Form
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Brian Berkley Apr 15, 2010 10:16 AM 
Task reassigned to Tricia Flaherty.
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Casey Sonflieth Apr 15, 2010 07:56 AM 
she noticed yesterday that her computer was really
hot and this morning when she came in,she cant get
her computer to stay on. all she can do is log
onto her computer and then it shuts off completely.

Phone: 8-8340
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