Service Request Ticket

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Service Request Information

CONTACT	Name	Grim, Scott	Date	Apr 15, 2010 02:55 PM
	Department	Creative Arts/Theater-Dance	Phone	88417
	Location		Email	grims@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080822 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook, 13-inch, aluminum #Z0FU
	Serial No.	W89100GR7WY	Location	PDR
	CPU	Intel Core 2 Duo 2GHz
	OS		Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife 09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 from P0069600
	Wired NIC	00:25:00:50:4F:D4
	Wireless NIC	00:23:DF:A2:1F:B6
	Bluetooth NIC	00:25:00:50:4F:D4

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	May 24, 2010 07:19 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	May 24, 2010 07:19 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	May 24, 2010 07:19 AM	**This is an email** I think this one has been resolved. If I'm wrong, we'll call and reopen it. Thanks, Scott	Add Attachment
Teresa Hutchinson	May 19, 2010 12:49 PM	**This is an outgoing email** Hi Scott, We were just following up with you regarding a service request that we have for you. (#37221) Description: Computer that needs a local account (it was WOU #20080822) We were wondering if this has been resolved for your or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa Hutchinson	Add Attachment Public
Jordan Colton	Apr 29, 2010 03:08 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jordan Colton	Apr 29, 2010 03:08 PM	They are going to talk about cost for wireless, so in the mean time i created a temporary local account called 'Temp'. This way they are able to use the laptop, because there is no network connection where they are using it. They are going to call back over when they get the wireless figured out.	Add Attachment
Joshua Johnson	Apr 27, 2010 04:30 PM	the computer is a smart class room computer and no one is able to log into the computer.	Add Attachment
Jordan Colton	Apr 27, 2010 03:49 PM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Apr 27, 2010 03:49 PM	Went over but Scott was not there for me to have him log in and create a mobile account. They may call back by the end of today and if not then we can do it a different day. He just wants to be able to take the laptop off campus and log in to it, so mobile account would be perfect solution.	Add Attachment
Kevin Elmore	Apr 16, 2010 04:03 PM	Contact Lenore Eliassen @ 88461. the computer is in her office. (the main office in Rice Auditorium that doubles as the Box Office.)	Add Attachment
Richard Kavanagh student	Apr 16, 2010 03:48 PM	don't use a local account if it can be avoided. instead turn on the mobile accounts in AD on the computer and have the person log on at least once while connected. only make a local account if the computer is never connected to the network.	Add Attachment
Gabriel Thrash	Apr 16, 2010 11:18 AM	called and left vmail.	Add Attachment
Joshua Johnson	Apr 15, 2010 02:55 PM	has a computer that needs to have local account on created so that they can access the computer without being on the network. the computer is a mac book that is in creative arts office (rice 101).	Add Attachment