Service Request Ticket

Service Request Information

CONTACT	Name	Macdonald, Scott	Date	Apr 20, 2010 09:09 AM
	Department	Natural Science Division	Phone	88337
	Location		Email	macdonas@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090550 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71NVFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0072871; Camtasia Studio v8.5 WIN from VISA2015004714;
	Wired NIC	00:26:B9:74:7F:E0

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Apr 26, 2010 10:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Apr 26, 2010 10:26 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Apr 26, 2010 10:26 AM	Had to reset the IE settings to default.	Add Attachment
Brian Berkley	Apr 23, 2010 04:13 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Apr 22, 2010 04:15 PM	**This is an outgoing email** Hi Scott, We were just checking in with you regarding a service request that we have for you (#37262) Computer won't connect to internet Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Casey Sonflieth	Apr 20, 2010 09:09 AM	His office computer is not connecting to the internet. he has even tried to connect with the desktop icons and other ways to connect. he has tried restarting the computer too. he said that it was working fine last week. but then it just got slower and now it is not working. he said it is a new computer that was delivered to him last week. Login: macdonas Phone: 8-8337	Add Attachment