Service Request Ticket - # 37291

Service Request Information

CONTACT Name Poage, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2010 10:16 AM
Department Deaf Studies and Professional Studies Phone 88758
Location Email poagek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060218[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 64L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, Dragon Nat Spking v9.4 from Poo64154

Wired NIC 00:13:72:A8:B4:96

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Apr 21, 2010 12:37 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lance Jewett Apr 21, 2010 12:37 PM 
Task reassigned to Lance Jewett.
 Add Attachment
Lance Jewett Apr 21, 2010 12:37 PM 
she moved her monitor and it disconnected the
connection on the graphics card.
 Add Attachment
Lance Jewett Apr 21, 2010 11:33 AM 
Task reassigned to UCS Tech.
 Add Attachment
Lance Jewett Apr 21, 2010 11:33 AM 
stopped by and no one was there.
 Add Attachment
Teresa Hutchinson Apr 21, 2010 10:49 AM 
Task reassigned to Lance Jewett.
 Add Attachment
Teresa Hutchinson Apr 21, 2010 10:17 AM 
She was having a problem earlier today where it 
was seeing both monitors as one.  I tried to help 
her identify through the control panel the two 
monitors and it was working but now something 
else has happened and it's not recognizing the 
second monitor at all.
 Add Attachment
Teresa Hutchinson Apr 21, 2010 10:16 AM 
Tried to fix the problem and it's not working.
 Add Attachment