Service Request Ticket - # 37294

Service Request Information

CONTACT Name Wimmer, Craig   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2010 10:49 AM
Department Student Health & Counseling Center Phone 88772
Location Email wimmerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070815[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Thin Client # NTC-10Z-00
Serial No. 0802BE89A3 Location PDR

CPU Unknown


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0065477

Wired NIC 00:14:4F:C8:91:1B


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Apr 21, 2010 01:41 PM
Task reassigned to Brian Witt.
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Brian Witt Apr 21, 2010 01:41 PM
Status changed from (1) Pending to (5) Completed
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Brian Witt Apr 21, 2010 01:41 PM
****This is an email****

It works now, thank you!

Craig
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Brian Witt Apr 21, 2010 01:28 PM
Restarted the thin's session.  Verifying if this
solved the issue. 
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Brian Witt Apr 21, 2010 12:22 PM
Sent him an email requesting a WOU#
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Teresa Hutchinson Apr 21, 2010 10:50 AM
Task reassigned to Network Support.
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Teresa Hutchinson Apr 21, 2010 10:50 AM
I tried to have him find the reset tool bar at 
the top of the thin client monitor screen.  He 
said it never gave him the office to see the 
toolbar to reset the machine.
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