Service Request Ticket - # 37303

Service Request Information

CONTACT Name Thomas, Daryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2010 02:28 PM
Department Health & Exercise Science Phone 88915
Location Email thomasda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050145[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 562WW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:90:5B:3B

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 23, 2010 03:05 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 23, 2010 03:05 PM 
regsvr32 %SystemRoot%\system32\ole32.dll

fixed
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Brian Berkley Apr 22, 2010 04:43 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 22, 2010 04:43 PM 
installed comp pack, but her office won't open it

have appointment to reinstall office on her
computer tomorrow
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Brian Berkley Apr 22, 2010 09:48 AM 
Sent email:

Daryl,

Go to Start, Run and type: \\blake\push\Off2k7comppack
Double-click O12Conv.msi

This will install the compatibility pack.

Also left voicemail
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Kevin Elmore Apr 21, 2010 02:28 PM 
Priority changed from (3) Priority to (2) High Priority.
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Kevin Elmore Apr 21, 2010 02:28 PM 
She's running Office 2003.
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