Task reassigned to Teresa Hutchinson.

Closed - 5 days no contact back

****This is an email****
Hey,

I stopped by your office yesterday and got your iMac to update. 
The first time I tried it listed 13 updates that needed to be 
installed but when I told it to update the window just 
disappeared. I then quit the update application and installed the 
updates one at a time. This worked and they have all been 
installed. I  don't think that this will be necessary in the future. 
My guess is that number of updates that needed to be installed 
was causing the issue. 

I did not have a chance to look at the problem with moving files 
over to your public_html drive while I was there, but I know that 
something like that has come up before and I'll ask around to see 
how that was resolved.

Thank you for your time,
Richard Kavanagh

****This is an email****
Hi Richard,


Sorry, but I was in Newberg & McMinnville for supervision today 
until about 2:30 pm so didn't even make it to campus. On 
Monday I'm in Newport Intermediate School for supervision and 
that is likely to be for most of the day. Tuesday I'm still awaiting 
confirmation from a student as to supervision.

I think the best plan is the one you suggested. I think you 
should get the master key for the offices on the ground floor of 
the CoE from Jenny Lacey in ED 201 (I'm copying Jenny on this) 
and just go into my office (ED 160) when it's convenient for you 
and do your magic to make my iMac better. I've also cc'd our 
admin assistant, Kathy Heide, so that she knows you have my 
permission to go into my office -- Kathy's office is ED 220.

Probably the only thing you need to know is that I turn off the 
power to my hardware via the surge protector -- the power 
switch for the surge protector is a white button device on a 
power cord that hangs at the front of the black file boxes to the 
right of my iMac.

I said there was only one issue, but in fact there are two:

1)  my iMac will NOT upgrade my software even when I enter my 
password (System Prefs: Software Upgrade)
2) I cannot get folders from my desktop to copy to my P: 
(public_html) drive -- the folder is copied but there is nothing 
inside the folder -- if you know of a fix for that, PLEASE go 
ahead and fix the problem (permissions perhaps???). I did 
contact Bill Kernan on this (e-mail below)


From: Robert Brownbridge 
Date: March 12, 2010 11:46:05 AM PST
To: Bill Kernan 
Subject: Re: Problems copying from Mac desktop (running OS 
10.6.2) to P: drive (public_html:)

Thanks Bill. ... Something tells me that this might be a 10.6.2 
glitch as it only started happening when I installed the latest 
security upgrade to 10.6.2 and that was 2-3 weeks ago.

****This is an email****
Hey,

Sorry I wasn't able to come by yesterday but I was out for most of 
the afternoon. If it's alright with you I can go by and take  look 
this afternoon. I know I can get a key at the front desk but I'd 
need your permission to go into your office. Let me know if 
that's alright. If not I'm available next week in the afternoons on 
Monday, Wednesday, and Friday, and nearly all day Tuesday and 
Thursday so just let me know what times work for you.

Thank for your time,
Richard

called and said that he needs to get this taken
care of. he will not be on campus until next
Tuesday when he leaves today 

Called and left a voicemail asking for availability.

He's been about to install them before.  In the
last six weeks or two months, this has become an
issue.