Service Request Ticket - # 37312

Service Request Ticket - # 37312

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Service Request Information

CONTACT	Name	Johnson-Doughman, Beth	Date	Apr 21, 2010 03:47 PM
	Department	Student Enrichment Program	Phone	88030
	Location		Email	doughmb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071245 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	7FJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7C:C2:E6

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	swartzer@wou.edu	88795

Tracking

Entered by	Date	Memo
Ron Swartzendruber			Email Public
Entered by	Date	Memo
Ron Swartzendruber	May 10, 2010 01:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ron Swartzendruber	May 10, 2010 01:44 PM	She left me an audix just saying that she can't see Marshall's calendar; I doublechecked LDAP and found that she wasn't subscribed to it. Added her, and now she can see it, and edit too.	Add Attachment
Ron Swartzendruber	May 04, 2010 03:11 PM	Left another audix.	Add Attachment
Ron Swartzendruber	May 03, 2010 08:31 PM	left audix asking for info. Marshall's calendar (guthriem) looks normal and Beth has read-write permission on it.	Add Attachment
Brian Berkley	May 03, 2010 12:31 PM	Task reassigned to Ron Swartzendruber.	Add Attachment
Teresa Hutchinson	Apr 30, 2010 02:33 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Apr 30, 2010 02:33 PM	She called back and said someone still hasn't been around and that she really really needs help with this. She said as soon as she got the voice mail she called right back but then never heard anything back again.	Add Attachment
Ashley Sutton	Apr 28, 2010 02:59 PM	She called and said she was available for someone to come over right now.	Add Attachment
Lance Jewett	Apr 28, 2010 12:10 PM	Called left a VM	Add Attachment
Brian Berkley	Apr 23, 2010 04:19 PM	Thunderbird 3, lightning add-on, lightning buttons add-on, right click, find calendar.	Add Attachment
Teresa Hutchinson	Apr 21, 2010 03:47 PM	Beth called to say that they have a new advisor and she's trying to work with the calendar and having access to their calendar. New person is Marshall Guthrie.	Add Attachment