Service Request Ticket - # 37319

Service Request Ticket - # 37319

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Service Request Information

CONTACT	Name	Strohmeyer, Justin	Date	Apr 21, 2010 04:59 PM
	Department		Phone	88037
	Location		Email	strohmej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090566 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	71SSFK1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71SSFK1	Location
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:6E:38

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	May 11, 2010 02:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	May 11, 2010 02:45 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Lance Jewett	May 11, 2010 02:45 PM	He emailed Bill K. and said he would be in today to stop by UCS to grab the files. Bill said to close it and will wait for him to come and grab the files	Add Attachment
Lance Jewett	Apr 30, 2010 10:49 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Casey Sonflieth	Apr 27, 2010 12:42 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Casey Sonflieth	Apr 27, 2010 12:42 PM	he wont be back until monday may 10th. and he wont be in the office till the next day or two. and when he is back he would like some stuff on his old computer to be put on his new computer that was just put in his office. he is wanting to be certain this is going to be done when he gets back.	Add Attachment
Lance Jewett	Apr 27, 2010 12:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Apr 27, 2010 11:24 AM	Task reassigned to Lance Jewett.	Add Attachment
Teresa Hutchinson	Apr 23, 2010 11:59 AM	Justin called to say that now is bad time. If he could schedule it for later. A good time would be after May 9th. Maybe Tuesday, May 11th would be great.	Add Attachment
Tricia Flaherty	Apr 21, 2010 06:05 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 21, 2010 04:59 PM	This will be on counter in ITC008 with GFA Setup Form.	Add Attachment