Service Request Ticket

Service Request Information

CONTACT	Name	Ferguson, Arne	Date	Apr 22, 2010 08:06 AM
	Department	Athletics	Phone	88516
	Location		Email	fergusa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081153 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	F7H6BK1	Description	Dell Precision Mobile M6400,3.93GHz 1066MHz
	Serial No.	F7H6BK1	Location	PDR
	CPU	Intel Core 2 Duo T9800(2.93GHz/1066MHzFSB/6ML2)
	OS	Unknown	Software	Roxio Creator Dell ED v9and Cyberlink PowerDVD 8.2, DELL wbcam central bundled, Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070962
	Wired NIC	00:22:19:F1:E4:C1
	Wireless NIC	00:21:6A:49:00:12

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 22, 2010 12:04 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 22, 2010 12:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Apr 22, 2010 12:04 PM	Reinstalled Java connector, setup debug logging	Add Attachment
Teresa Hutchinson	Apr 22, 2010 11:00 AM	503-508-4065 Is his contact phone	Add Attachment
Teresa Hutchinson	Apr 22, 2010 10:57 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Apr 22, 2010 10:57 AM	Called to check on the status.	Add Attachment
Casey Sonflieth	Apr 22, 2010 08:07 AM	he would like this to be done today, because he needs his email to be able to do work.	Add Attachment
Casey Sonflieth	Apr 22, 2010 08:06 AM	he is getting a java script error message when he tries to open up microsoft outlook on his computer. he can not open it at all Phone: 8-4065 Login: Fegursa he will be in a meeting. but he said that the door is unlocked even though it is shut.	Add Attachment