Service Request Ticket

Service Request Information

CONTACT	Name	DeNoyer, Sue	Date	Apr 22, 2010 09:21 AM
	Department	College of Liberal Arts and Sciences	Phone	88690
	Location		Email	denoyes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070565 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	7z8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003,Adobe Acrobat Pro v9 from P0076330
	Wired NIC	00:1A:A0:7B:91:07

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	soukupm@wou.edu	88568

Entered by	Date	Memo
Mike Soukup			Email Public
Entered by	Date	Memo
Mike Soukup	Apr 22, 2010 10:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Mike Soukup	Apr 22, 2010 10:31 AM	I changed the java settings so that it hides the warning.	Add Attachment
Brian Berkley	Apr 22, 2010 09:41 AM	Task reassigned to Mike Soukup.	Add Attachment
Casey Sonflieth	Apr 22, 2010 09:21 AM	she was logging into banner and it said that java has discovered application component that could indicate a security concern. and then it asks if she would like to block the potentially unsafe components. Login: denoyes Phone: 8-8226 she will be back in her office tomorrow she wants to know if she should leave that message up on the screen for now or not. can someone call her to let her know what to do with it so she can resume work.	Add Attachment