Service Request Ticket - # 37326

Service Request Information

CONTACT Name Thompson, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2010 10:59 AM
Department College of Education Phone 88828
Location Email thompss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060223[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. F0L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, filemaker pro 5.0 moved from W#20010877 P0038341 11/2006

Wired NIC 00:13:72:A8:B4:34

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

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Entered by Date Memo
Brian Witt Apr 26, 2010 10:36 AM 
Task reassigned to Brian Witt.
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Brian Witt Apr 26, 2010 10:36 AM 
Status changed from (1) Pending to (5) Completed
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Brian Witt Apr 26, 2010 10:35 AM 
****This is an outgoing email****
Hi Sue,

The error mesage you are receiving is a known Bug 
within Convergence. It seems to only happen when 
a user uses the advanced search and replies to a 
mail past the first 50 emails. The email is sent 
but to the user it appears as it wasn't sent. 
Take a look in your Sent folder and it should be 
there. This will verify that your message was, in 
fact, sent. Sun is releasing a new version of 
their mail system, which should resolve the 
issue, but it is tough to say when this will get 
pushed out. I will go ahead and close the task 
for now, but if you are not seeing the email in 
your Sent folder or have any more questions, feel 
free to let me know. 

Thanks,

Brian
Unix SysAdmin
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Dave Diemer Apr 23, 2010 05:43 PM 
That is a known Bug within Convergence. It seems
to only happen when a user uses the advanced
search and replies to a mail past the first 50
emails. The email is sent but to the user it
appears as it wasn't sent. They need to look in
their Sent folder and it should be there.
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Brian Berkley Apr 23, 2010 04:10 PM 
Task reassigned to Network Support.
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Casey Sonflieth Apr 22, 2010 11:00 AM 
Error Message: _b7e is undefined.
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Casey Sonflieth Apr 22, 2010 11:00 AM 
Browser: Webmail
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Casey Sonflieth Apr 22, 2010 10:59 AM 
she is trying to send an email to a person 
_b7e is undefined. that is the message she gets
when she tries to send the email the to person.
she emailed the person earlier this morning but
she was CC'd in the email. 

Login: thompss
Phone:8-8828
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