Service Request Ticket - # 37336

Service Request Ticket - # 37336

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Darby, Cheri	Date	Apr 22, 2010 02:10 PM
	Department	Business Services	Phone	88837
	Location		Email	darbyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080472 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	89JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, Cybele-z/Scope classic emulator from P0073393
	Wired NIC	00:21:70:6F:EF:F0

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 29, 2010 10:55 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 29, 2010 10:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Apr 29, 2010 10:54 AM	issue is how calendar displays overlapping events via web browser, installed T-bird and she is happy	Add Attachment
Brian Witt	Apr 29, 2010 09:17 AM	A tech needs to stop by her office and show her how to export her calendar. Once you are SURE the calendar has been properly backed up to her H: drive, assign the task back to me.	Add Attachment
Brian Witt	Apr 29, 2010 09:16 AM	Task reassigned to UCS Tech.	Add Attachment
Brian Witt	Apr 27, 2010 10:01 PM	**This is an email** There is an export function within calendar that allows you to export calendars. The process would be: you would export your calendar, we would rebuild your calendar profile with a brand new calendar, and then you would restore your exported entries back into the new calendar. If you are not comfortable or familiar with the export feature, I can make a request to have a technician to stop by and help you, but that may add time to the process. Let me know how you wish to proceed. -Brian	Add Attachment
Brian Witt	Apr 27, 2010 10:00 PM	**This is an email** Brian, Yes I have a lot of information in this calendar. This calendar will let me add things most of the time, it is just once in a while that it won't save the information. Can you guarentee that the old information won't be lost. We could also create a new calendar and I can start adding new information to that and eventually the old one won't be used any more. I do need to keep all of the old information since I have questions about it off and on. Let me know what you think. -Brian	Add Attachment
Brian Witt	Apr 27, 2010 09:11 AM	**This is an email** Cheri, We can try to resolve your calendar permissions issue, but it will require us to delete your original calendar. Do you have a lot of content in your calendar that would need to be backed up, or can we proceed with the restore? Let me know and I will get this taken care of. Thanks, Brian Unix SysAdmin	Add Attachment
Brian Witt	Apr 26, 2010 12:09 PM	Asked Dave to check the health of her calendar.	Add Attachment
Brian Berkley	Apr 22, 2010 04:50 PM	Task reassigned to Network Support.	Add Attachment
Joshua Johnson	Apr 22, 2010 02:10 PM	cheri darby is not able to add an event to her calender, i have had her clear the cookies cache and the history and that did not fix the issue. she has restarted the computer and it is still acting up. the computer is in AD 102A 88267 darbyc@wou.edu	Add Attachment