Service Request Ticket

Service Request Information

CONTACT	Name	Swain, Yokiko	Date	Apr 23, 2010 09:48 AM
	Department	Multicultural Student Services	Phone	88834
	Location		Email	swainy@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090554 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71LPFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:71:69

TECHS	Submitted by	Christian Rogers	Contact	crogers05@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 26, 2010 10:05 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 26, 2010 10:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Apr 23, 2010 10:55 AM	Cannot install fonts in remote desktop. Need to go to add/remove programs, and add the printshop driver from Add New Programs link.	Add Attachment
Christian Rogers	Apr 23, 2010 09:48 AM	Just got a new computer. Can not send to print shop since receiving new computer. Needs to be able to send it to the print shop. She is also having a problem adding fonts. She can download but not install. Only within the remote desktop is she having this problem. font is in use message appears Can be reached all day except 2pm. Next week, just call. Most mornings are good. located apsc 501	Add Attachment