Service Request Ticket - # 37381

Service Request Information

CONTACT Name Perfect, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2010 08:14 AM
Department Student Health & Counseling Center Phone 88313
Location Email perfecs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080920[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHzFSB
Serial No. 4XPRPJ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Microsoft Office 2007 Pro Plus license from P0070150

Wired NIC 00:24:E8:01:DA:E3

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash May 03, 2010 11:56 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash May 03, 2010 11:56 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash May 03, 2010 11:56 AM 
ran scans on here computer. removed some stuff.
deleted the weather channel exe and deleted the
registry values. had her log in and it didnt show
up again.
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Katie Halvorson May 03, 2010 08:32 AM 
Priority changed from (3) Priority to (2) High Priority.
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Katie Halvorson May 03, 2010 08:32 AM 
Christina called today to say that now she can't
even get it to go away.  She said that she can't
even restart her computer but when she hung up
with me she noted that her computer said, "saving
your settings"

WOU# 20080920[Edit Inv]
threat to system comes up when she signs in

she can't get around on her computer with this
weather channel desktop
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Brian Berkley Apr 27, 2010 09:12 AM 
User: MASH\cbrandenburg08
Machine: HC80920-INTERNS

Process "c:\program files\the weather channel
fw\Desktop\theweatherchannelcustomuninstall.exe"
exhibiting suspicious behavior pattern
'HIPS/FileMod-001'. 
	Process killed. 
	If you are unsure whether the application can be
authorized, please send a sample to Sophos.
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Casey Sonflieth Apr 27, 2010 08:16 AM 
she is busy with clients from 10-4pm today.
 and tomorrow she will be out till 11am and she
will be back in the office at 3.
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Casey Sonflieth Apr 27, 2010 08:14 AM 
she said when she gets onto the computer
everytime, there is a pop up that comes up on the
screen about a weather desktop works. then it
takes about 3 or 4 clicks to get rid of it. a
desktop license agreement pops up and when it
shows up she has the option of accepting or
closing it and she has done both options but it
just keeps showing up no matter what.

Phone: 8-8396
Login: cbrandenburg08
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