Service Request Ticket

Service Request Information

CONTACT	Name	Quiring, Sandy	Date	Apr 27, 2010 09:01 AM
	Department	Human Resources	Phone	88141
	Location		Email	quirings@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070807 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	H5M52G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065477 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0074957
	Wired NIC	00:1E:C9:6E:08:4F

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Apr 27, 2010 09:42 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Apr 27, 2010 09:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Witt	Apr 27, 2010 09:41 PM	**This is an email** Sandy, The database for invoices should have showed up by now. Let me know otherwise. Thanks, Brian Unix SysAdmin	Add Attachment
Brian Witt	Apr 27, 2010 09:38 PM	Dave says this is fixed.	Add Attachment
Brian Berkley	Apr 27, 2010 09:11 AM	J: drive files need copied over	Add Attachment
Brian Berkley	Apr 27, 2010 09:11 AM	Task reassigned to Network Support.	Add Attachment
Casey Sonflieth	Apr 27, 2010 09:01 AM	they have an access database that all the print shop invoices are in and the last record there is nothing since April 16th. so nothing for the last week really is not showing up. and they would like some help. Phone: 8-8837 it is not just on one computer, but it is on all the computer that the database is linked up too.	Add Attachment