Service Request Ticket - # 37387

Service Request Information

CONTACT Name Kinney, Patricia- goes by Susanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2010 11:05 AM
Department Business Services Phone 88958
Location Email kinneys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050783[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. B5Z5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700 upgraded to MS Office Pro Plus 2007 from P0074497, Contribute V3.0 Mac/Win from P0058699 oracle, bi query

Wired NIC 00:12:3F:95:42:2D

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Casey Sonflieth Apr 27, 2010 11:16 AM 
Task reassigned to Self Resolved.
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Casey Sonflieth Apr 27, 2010 11:16 AM 
Status changed from (1) Pending to (5) Completed
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Casey Sonflieth Apr 27, 2010 11:16 AM 
she called back saying it has been fixed... ill
complete the task
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Casey Sonflieth Apr 27, 2010 11:05 AM 
she said that reset her computer because it had
froze on her and when it rebooted back up, it
shows up with no desktop items on her desktop.

and she has tried to reset it again but it still
shows up with no items on it.

Login: kinneys
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