Service Request Ticket - # 37428

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2010 05:02 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20071163[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 9N8SFG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office 2007

Wired NIC 00:1E:C9:72:D9:BE


TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Apr 29, 2010 09:59 AM
Task reassigned to Brian Berkley.
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Brian Berkley Apr 29, 2010 09:59 AM
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 29, 2010 09:59 AM
she said its working
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Jackie Digmann Apr 28, 2010 05:12 PM
CORRECTION: She is using the webmail through IE
and Firefox. It will not continue to load all the
way through the calendar. She has had problems in
the past with her computer doing automatic updates
and locking her out of certain programs after
that. She said Firefox did some sort of automatic
update and not her email will not load properly in
either IE or firefox.
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Jackie Digmann Apr 28, 2010 05:02 PM
File location: It was her work calendar
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Public
Jackie Digmann Apr 28, 2010 05:02 PM
Cara is panicked that her work calendar was
deleted after an unexpected restart of her work
computer. She would like a file restore on it as
quickly as possible because she is working on an
auction for the school and needs to know what she
has scheduled. You can contact her form 8-5pm at
her work number 8-8148.
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