Service Request Ticket

Service Request Information

CONTACT	Name	West, Ryan	Date	Apr 29, 2010 08:05 AM
	Department	Financial Aid	Phone	88476
	Location		Email	westr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080591 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	BG23TH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642
	Wired NIC	00:21:70:48:B4:E8

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Apr 29, 2010 10:08 AM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Apr 29, 2010 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Apr 29, 2010 10:08 AM	Replaced the battery and fixed the time and it logged right in.	Add Attachment
Brian Berkley	Apr 29, 2010 09:53 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Apr 29, 2010 09:23 AM	Needs clock reset or CMOS battery replaced	Add Attachment
Casey Sonflieth	Apr 29, 2010 08:05 AM	when they try to log onto the computer it tells them that the current time on the computer and the current time on the network are different, try to contact the system administrator. a couple people in the office have tried logging on and it does the same thing. this is the computer that they all use for the printer. Phone:8-8476	Add Attachment