Service Request Ticket - # 37435

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2010 08:50 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060743[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini #Z0DM
Serial No. G87223A3W0D Location PDR 2023 Giveaway

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Software Microsoft Windows XP Pro with Service Pack 2 from P0061501, MS Office Pro Plus 2007 and Pro 2004 order#2818,

Wired NIC 00:16:CB:A9:9A:35


Wireless NIC 00:17:F2:53:BE:DB

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Jul 06, 2010 02:09 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Jul 06, 2010 02:09 PM 
all set up and ready to go
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Jordan Colton Jun 16, 2010 12:03 PM 
I have the computer in the tech area, and it is
getting a new image.
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Jordan Colton Jun 10, 2010 12:47 PM 
Task reassigned to Jordan Colton.
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Jordan Colton Jun 10, 2010 12:47 PM 
http://kb2.adobe.com/cps/316/316508.html#Can%27t%20print%20any%20PDF%20to%20a%20PostScript%20printer
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Teresa Hutchinson May 10, 2010 11:34 AM 
****This is an outgoing email****
Hi Lori,

We were just checking in with you regarding a 
service request that we have for you. (#37435)

Printing from pdf to Adobe wont work.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley Apr 29, 2010 09:44 AM 
Task reassigned to Adam Wehner.
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Casey Sonflieth Apr 29, 2010 08:50 AM 
they said that every time someone tries to print a
PDF file with Adobe to a xerox printer, it shows
up with a error message. and then it closes the
window. the computer is in Lab 108 in the library
 it is #2 of the Mac computers
Phone: 8-8418
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