Service Request Ticket - # 37440

Service Request Ticket - # 37440

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Service Request Information

CONTACT	Name	Courtney, Arlene	Date	Apr 29, 2010 10:40 AM
	Department	Natural Science/ Chemistry	Phone	88207
	Location		Email	courtna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090571 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	728WFK1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	728WFK1	Location	Under stand up desk, going to PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Ed 10.3 and Cyberlink Power DVD 8.3 bundled w/ PC, MS Office Pro Plus 2007 P0072871, transferred from W#20030366 SonicFire Pro 3.1 includes Full spectrum Contemp Insights audio palette, Adobe Photoshop Elements v4/Premiere Elements v2 P0056366, ID of Organic Compoundsv1.8(Trinity Software) from P0056708, Adobe CS3 Master Collection P0066182, Adobe Photoshop/Premiere Elements 9 WIN P0080800, Camtasia Studio 7.1 WIN VISA2011002935
	Wired NIC	00:26:B9:74:68:70

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	May 05, 2010 11:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	May 05, 2010 11:20 AM	Setup her new machine. She needs a printer IP and she will install it.	Add Attachment
Nathan Higginbotham	May 05, 2010 10:03 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	May 05, 2010 10:03 AM	setting up new equipment	Add Attachment
Todor Todorov	May 04, 2010 02:27 PM	The machine is ready for delivery. All the listed software is installed.	Add Attachment
Todor Todorov	Apr 29, 2010 04:11 PM	**This is an email** Hello, this is Todor with University Computing Services. I am working on setting up your new computer and I just wanted to check with you what software you would like loaded from your old machine. This is the list that I have from your old computer: SonicFire Pro 3.1 Bundle includes Full spectrum and Contemporary Insights audio palette Adobe Photoshop Elements v4 Adobe Premiere Elements v2 ID of Organic Compoundsv1.8(Trinity Software) Adobe CS3 Master Collection Additionally, all the new computers come with a base image that includes Microsoft Office 2007 Pro, Roxio Creator Dell Edition 10.3, Cyberlink Power DVD 8.3. Please, confirm if the above list of software is correct, and let me know if there are other programs that you use but are not listed. Thank you and have a great day! Todor UCS Student Tech ext. 8-8925 ttodorov05@wou.edu	Add Attachment
Todor Todorov	Apr 29, 2010 11:45 AM	Hard drive and firewire card have been installed	Add Attachment
Tricia Flaherty	Apr 29, 2010 10:56 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 29, 2010 10:40 AM	This will be getting upgraded(500GB) hard drive and firewire card. She will have a lot of software that needs to be added to this system so please go through the list from her old computer that I will put on the GFA setup form with her	Add Attachment