Service Request Ticket - # 37446

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2010 01:09 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090290[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
Serial No. 928h7k1 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0071641

Wired NIC 00:22:19:FA:DB:CD


Wireless NIC 00:24:2C:5B:58:5C


Bluetooth NIC 00:25:56:D3:B4:E3

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Apr 30, 2010 11:03 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Apr 30, 2010 11:03 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Apr 30, 2010 11:03 AM 
Delprof was not working. Changed password to make
it work.
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Joshua Johnson Apr 29, 2010 01:09 PM 
there is a net-book in the library that will not
load the student profiles. it will go through the
process and then stop and give an error saying
that it can not load the profile and then it will
go back to the login screen. the computer is one
of the red ones that was perchased for student
checkout. 
Lori Pagel 
88881
pagell@wou.edu
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