Service Request Ticket - # 37455

Service Request Information

CONTACT Name Hoobler, Gudrun   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 30, 2010 10:28 AM
Department Humanities Division Phone 88715
Location Email hoobleg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040621[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag 5Y2QV61 Description OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
Serial No. 5Y2QV61 Location ITC Fee Payment

CPU Pentium 4-3.2GHz


OS Software MS Office Pro 2003 from P0051548, Dreamweaver 4

Wired NIC 00:11:43:BA:CD:9D


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public

Entered by Date Memo
Gabriel Thrash May 17, 2010 11:07 AM
Task reassigned to Gabriel Thrash.
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Gabriel Thrash May 17, 2010 11:07 AM
Task reassigned to Gabriel Thrash.
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Gabriel Thrash May 17, 2010 11:07 AM
Cleaned up her computer. updated it and cleaned
out the dust.  Everything seems to be woking fine.
returned it. didnt get any loud noise anymore.
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Katie Halvorson May 17, 2010 08:05 AM
She called today and wants to know when she will
have it back because she needs it to work.

8-8715
she will be available until 2pm, but if she hears
the phone ring she will come in and get it because
she will be next door.
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Gabriel Thrash May 14, 2010 03:53 PM
Have her computer in the office. 20040621[Edit Inv] gave it
updates ran SAS. 
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Casey Sonflieth May 14, 2010 07:55 AM
she said anytime between 12-1 today or or monday
between 12-1pm 
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Gabriel Thrash May 13, 2010 09:44 AM
called and left vmail.
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Brian Berkley May 12, 2010 03:31 PM
Priority changed from (2) High Priority to (1) Highest Priority.
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Brian Berkley May 12, 2010 02:33 PM
Task reassigned to UCS Tech.
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Jordan Colton May 06, 2010 11:56 AM
Stopped by and was gone
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Teresa Hutchinson May 05, 2010 10:57 AM
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson May 05, 2010 10:57 AM
****This is an email****

Thank you ... it has become a wild beast ....
G. Hoobler
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Jordan Colton May 04, 2010 10:45 AM
Task reassigned to Jordan Colton.
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Teresa Hutchinson May 03, 2010 12:47 PM
****This is an outgoing email****
Hi Gudrun,

We were just checking in with you regarding a 
service request that we have for you (#37455)

Your computer is freezing and making loud noise

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley Apr 30, 2010 11:11 AM
GX280 2004 GFA

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Casey Sonflieth Apr 30, 2010 10:28 AM
she was working on her email, and it all of a
sudden just froze and she had to reset it and she
said that her computer is as loud as a jet sounds.
she said she talked to josh last time and he told
her to reset her computer and if it happened again
to call in a make a request.

Login: hoobleg
Phone: 8-8715
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