Service Request Ticket - # 37458

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 30, 2010 10:48 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080325[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini, 2.0GHz Intel Core Duo #Z0F1
Serial No. G88343U7YL4 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo 2GHz


OS Unknown Software MS Office 2008 for AMC from P0067422, iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand) and Apple Hardware Test,

Wired NIC 00:16:CB:B0:BB:71


Bluetooth NIC 00:1F:F3:B6:A6:C9

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Joshua Johnson May 06, 2010 03:39 PM 
there is 2 macs now that are not working. 
20080325[Edit Inv]
20080324[Edit Inv]
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Gabriel Thrash May 03, 2010 12:27 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash May 03, 2010 12:27 PM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash May 03, 2010 12:27 PM 
Went to the library. logged in just fine. also had
another student log in to see if it worked for them.
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Casey Sonflieth Apr 30, 2010 10:48 AM 
there mac 1 in the library will not let them
access the mac side of the computer. it gives you
options for using mac or Windows. she said that
when it goes to the mac side to where you log in,
it just shakes.

it is mac on on the first floor of the library
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