Service Request Ticket

Service Request Information

CONTACT	Name	Compton, David	Date	May 03, 2010 11:53 AM
	Department	Admissions Office	Phone	88571
	Location		Email	comptond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090558 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71JVFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:75:17:0E

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	swartzer@wou.edu	88795

Entered by	Date	Memo
Ron Swartzendruber			Email Public
Entered by	Date	Memo
Ron Swartzendruber	May 13, 2010 06:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ron Swartzendruber	May 13, 2010 06:59 PM	He called and said it started working, and he's fine now.	Add Attachment
Ron Swartzendruber	May 05, 2010 04:18 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Ron Swartzendruber	May 05, 2010 04:18 PM	David called back and said Adam can see his calendar now, but he still can't see Adam's. The subscription is there in David's LDAP account, and his perms are set in Adam's calendar. I'm not sure what is causing this!	Add Attachment
Ron Swartzendruber	May 04, 2010 03:09 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Ron Swartzendruber	May 04, 2010 03:09 PM	Perms weren't set right; fixed and left Audix asking them to test things.	Add Attachment
Brian Berkley	May 03, 2010 12:23 PM	Task reassigned to Ron Swartzendruber.	Add Attachment
Teresa Hutchinson	May 03, 2010 11:53 AM	Browser: Webmail	Add Attachment Public
Teresa Hutchinson	May 03, 2010 11:53 AM	They have a new employee and are having calendar issues. David can't subscribe to Adam Holden's calendar and vice versa.	Add Attachment