Service Request Ticket - # 37490

Service Request Information

CONTACT Name Stone, Kay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 04, 2010 10:11 AM
Department Human Resources Phone 88631
Location Email stonek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030719[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. GWC0Y41 Location

CPU Pentium 4-2.80Ghz


OS Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:2F:F7

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett May 04, 2010 03:32 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett May 04, 2010 03:32 PM 
Set her up with a new system since she was in line
for a new one anyway.
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Lance Jewett May 04, 2010 02:04 PM 
Task reassigned to Lance Jewett.
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Casey Sonflieth May 04, 2010 10:13 AM 
she said that her co-workers computer shut off
when she was talking on the phone to me too.

she asked if someone can come over there as soon
as possible
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Casey Sonflieth May 04, 2010 10:11 AM 
When she was working on her computer. she said
that it all of a sudden just shut off. she said
that she was working on her email when it
happened. she said that she turned her computer
back on and she lost her last email that she was
working on when it shut off. it is not even in her
trash can or sent email

Login: stonek
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