Service Request Ticket - # 37491

Service Request Information

CONTACT Name McDaniel, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 04, 2010 10:14 AM
Department Human Resources Phone 88963
Location Email mcdanieh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080441[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LJ P3005DN Printer #Q7815A#ABA
Serial No. SCNG1N04960 Location PDR

Model Q78915A Hostname
Notes 100-sheet multipurpose tray, 500 sheet input tray, duplexing Ink/Toner Refill

Wired NIC 00:21:5A:7A:47:EC

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 11, 2010 09:00 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Adam Wehner May 11, 2010 09:00 AM 
Her printer had bad ram in it.  I replaced the ram
and the printer is back up and running.
 Add Attachment
Joshua Johnson May 06, 2010 01:59 PM 
****This is an email****
Just curious where this is at? I still don't have
a printer and it is making it hard to print  :-) 
Is it possible to get this looked at today?
 
Heather M McDaniel | Benefits & Worker's
Compensation Manager | Western Oregon University|
mcdanieh@wou.edu | O:  503.838.8963| F:  503.838.8144
 Add Attachment
Katie Halvorson May 05, 2010 11:53 AM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Katie Halvorson May 05, 2010 11:53 AM 
****This is an email****
Yesterday I had sent an e-mail that my printer
finally stopped working completely. It has been
acting weird for a couple of weeks, making me
restart it every hour or so. Yesterday the screen
read MEM Test Failure. Replace DIMM0. Today, the
printer won't start up at all. I'm having some
issues printing elsewhere in the office, which is
making it hard to print at all. I need to try to
get this fixed asap, if possible. I also left a
message/email for Adam Wehner.
 
The WOU number on the printer is 20080441[Edit Inv].
Thanks! -Heather
 Add Attachment
Adam Wehner May 04, 2010 03:38 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Adam Wehner May 04, 2010 03:38 PM 
I went up to her off ice and got it working for
her.  The computer just needed it's memory reseated.
 Add Attachment
Brian Berkley May 04, 2010 10:15 AM 
Task reassigned to Adam Wehner.
 Add Attachment
Brian Berkley May 04, 2010 10:15 AM 
Priority changed from (3) Priority to (1) Highest Priority.
 Add Attachment
Casey Sonflieth May 04, 2010 10:14 AM 
****This is an email****
Good morning! My printer finally stopped working
completely. It has been acting weird for a couple
of weeks, making me restart it every hour or so.
The screen reads MEM Test Failure. Replace DIMM0
 
The WOU number on the printer is 20080441[Edit Inv]. Help as
soon as possible would be greatly appreciated!
 
Thanks! -Heather
 
Heather M McDaniel | Benefits & Worker's
Compensation Manager | Western Oregon University|
mcdanieh@wou.edu | O:  503.838.8963| F:  503.838.8144
Add Attachment